Policies and Procedures


A. Credit Terms – Net 7 day payment terms will be extended only upon completion and approval of Denver Foods credit application.


B. Ordering Procedures, Minimums, & Freight Costs – Orders can be placed anytime through the website, however, they will only be processed and confirmed during normal business hours, and they can only be picked up Monday-Friday and 8:30 AM-4:30 PM. Pickup orders must be placed by 4 PM, and 24 hours before your preferred pickup date. Delivery orders must be placed by 4 PM, two business days ahead of your delivery day.

Denver Foods can provide delivery to most locations via third party carriers. Freight rates and minimum order size will vary depending on delivery location and number of pallets being shipped.

For pickups, no minimum will apply. Orders can be placed online, via phone: (717) 738-0454, by Fax: (717) 738-0418, or by email to orders@denverfoods.net

If you would prefer, you can arrange for your own freight carrier to pick up your order. We offer a 2% pickup allowance for all orders over $500.00.


C. Delivery Schedule & Procedure – Denver Logistics handles most of our logistics needs. They schedule the orders before delivering, and are able to handle COD payments and returns. They do not handle cash, so choose from the payment options listed below in point D. For detailed delivery times or other information on your delivery, please call them at (717) 336-3900.


D. Payment & Return Policy – Denver Foods will accept the following payment options: Company or Personal checks if terms have been established, and Certified Check, Money Order, and Credit Card (MasterCard & VISA) if no terms have been established.
All returns or discrepancies on this invoice must be reported within 48 hours of delivery in order to receive credit. All returns or credits must be authorized by a Denver Wholesale Foods customer service person. There will be no charge for customers who return defective, damaged, or mispicked products. There will be a restock fee of 5% with a minimum of $10.00 for any item returned for any other reason.


E. Pallet Exchange – Denver Foods requires pallet exchange for all orders that leave the warehouse on pallets. Please be mindful of this and prepared when you receive a delivery and especially when you pick up at our warehouse, if you intend to take product away on pallets.


Catalog Legend Key – F = Frozen    R = Refrigerated    D = Dry    I = Institutional/Foodservice    C = Continuity Item   
S = Special Price     # = Check weight item

Date Legend:  PD - Production Date     UB - Use By Date     BB - Best By Date     FB - Freeze By Date     CS - Date on Case Only     SB - Sell By Date    EX - Expiration Date

 CC Authorization Form | New Customer Packet