Policies and Procedures

A. Credit Terms – Net 7 day payment terms will be extended only upon completion and approval of Denver Foods credit application.

B. Ordering Procedures, Minimums, & Freight Costs – Orders can be placed anytime through the website, however, they will only be processed and confirmed during normal business hours, and they can only be picked up Monday-Friday and 8:30 AM-4:30 PM. Pickup orders must be placed by 4 PM, and 24 hours before your preferred pickup date. Delivery orders must be placed by 4 PM, two business days ahead of your delivery day.

Denver Foods has three delivery zones. Each zone has a different order minimum as well as a corresponding flat freight rate. Some additional charges may apply to certain areas within the following zones.

Zone 1 = 0-50 miles, $500 Minimum Order, Flat Freight Rate $50.
Zone 2 = 50-125 miles, $750 Minimum Order, Flat Freight Rate $75
Zone 3 = 125-200 miles, $1000 Minimum Order, Flat Freight Rate $100

We offer a 2% pick up allowance for all orders over $500.

For pickups no minimum will apply. Orders can be placed online, via phone: (717) 738-0454, by Fax: (717) 738-0418, or by email to orders@denverfoods.net

Freight Outside Zones – We can deliver nationwide with our outside carrier program. All delivery points outside our normal zones are on an individual quote basis. Or, if you would prefer you can arrange for your own freight carrier to pick up your order.

C. Delivery Schedule & Procedure – Denver Logistics handles most of our logistics needs. They schedule the orders before delivering, and are able to handle COD payments and returns. They do not handle cash, so choose from the payment options listed below in point D. For detailed delivery times or other information on your delivery, please call them at (717) 336-3900.

D. Payment & Return Policy – Denver Foods will accept the following payment options: Company or Personal checks if terms have been established, and Certified Check, Money Order, and Credit Card (MasterCard & VISA) if no terms have been established.
All returns or discrepancies on this invoice must be reported within 48 hours of delivery in order to receive credit. All returns or credits must be authorized by a Denver Wholesale Foods customer service person. There will be no charge for customers who return defective, damaged, or mispicked products. There will be a restock fee of 5% with a minimum of $10.00 for any item returned for any other reason.

E. Pallet Exchange – Denver Foods requires pallet exchange for all orders that leave the warehouse on pallets. Please be mindful of this and prepared when you receive a delivery and especially when you pick up at our warehouse, if you intend to take product away on pallets.

Catalog Legend Key – F = Frozen    R = Refrigerated    D = Dry    I = Institutional/Foodservice    C = Continuity Item   
S = Special Price     # = Check weight item

Date Legend:  PD - Production Date     UB - Use By Date     BB - Best By Date     FB - Freeze By Date     CS - Date on Case Only     SB - Sell By Date    EX - Expiration Date

Credit Application | CC Authorization Form